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Bug
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Resolution: Unresolved
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Low
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None
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2
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Severity 3 - Minor
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Issue Summary
In instances that have the new PDF export experience enabled with IP allowlisting enabled, when exporting any page in Confluence as a PDF the file shows the following message
There was a problem accessing this content. Check your network connection and try again, or contact your administrator for help.
Steps to Reproduce
- Enable IP Allowlist to Confluence in your organization
- Open Confluence to anonymous users
- Open a space to anonymous users as an anonymous user
- Access any page you would like to export
- Go to More actions > Export > Export to PDF
- Download the page and check the file content
Expected Results
The page which was exported should be shown in the downloaded file.
Actual Results
The following message is displayed in the PDF:
There was a problem accessing this content. Check your network connection and try again, or contact your administrator for help.
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available